Worked as a guest service agent with passion and commitment.

Managed the hotel front office and simultaneously worked as an accountant.

Managed the day-to-day operations of the hotel front office and the housekeeping department and also give support to

Served in Sheraton Addis for three years as a concierge and for over ten years as a chief concierge and managed to he

Organized the restaurant; handled manpower recruitment, hiring & training, prepared organization structure, prepa

Conducted a preliminary evaluation of the hotel system, standard operating procedures and the expansion project and w

Thoroughly trained the department heads, supervisors, front office, food & beverage, housekeeping, & sales te

Provided classroom and hands on training to front office and food and beverage service team. 

Prepared the hotel organization manual, SMART plan, organization structure, manpower budget, job grades, salary struc

Restructured the hotel, trained the front office, food and beverage service employees, and department heads, enhanced