Planet International Hotel: Mekelle, Ethiopia

Provided extensive training to department heads and managers on leadership and communication, communication and motivation, leadership and motivation, leadership and performance appraisal, leadership and conflict management, leadership and emotional intelligence, leadership and discipline, leadership and security, budgeting, marketing for hospitality leaders, revenue management, management by walking around; training to marketing team: on hospitality sales and marketing, to food and beverage service employees on getting organized, product knowledge, service styles, wine service, order taking, billing, telephone manners, handling reservations, menu marketing and management, and service excellence, to front office team: on guest cycle, handling reservations, telephone manners, communication, guest accounting, guest security, to housekeeping team: on the role of housekeeping team in the hotel, to security team: on the hospitality industry and security, and developed SMART plan that can help them to tackle the challenges they have in their hand. Prepared employee handbook, hotel standard, played major role in menu designing of for various outlets including cost build up, prepared chart of accounts and directory of services; and helped the hotel to enhance its service standards.