Planet Hotel, Mekelle, Ethiopia

Handled the hotel restructuring process for over two months, wrote standards, manuals and standard operating procedures to the hotel, trained managers, department heads, human resources team, marketing team, front office team, housekeeping team, food & beverage service team, maintenance team, culinary team, cost controllers and finance team, coordinated the annual budgeting process, and helped the hotel to enhance its service standards and internal efficiency.